Spot the four realities in the room before you say a word
Know exactly what to say when the room goes quiet
Walk in steady, so the family feels your presence, not your pitch
What's Inside This Guide
A field-tested framework for reading grief in real time, built from 20 years of sitting in these rooms. This guide is one tool from the growing field library inside The Huddle, where hospice sales professionals get a new framework like this every month.
NIKKI PATTON
Nikki Patton has spent 20 years in hospice sales, sitting with families in sacred grief space and helping them navigate a complex healthcare system. She trains hospice sales professionals nationwide and is the founder of The Hospice Conversations and The Huddle, a community for people who do this work with integrity.
When the Room Resists, You Need More Than a Script
Reading the room is the first skill. Not Ready Yet is the course for meeting families in the moments they resist — with honesty, presence, and the words that hold the silence when the room goes quiet.
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